Delivery & Returns
Right now, we offer free standard shipping on all orders $50.00 and over. Shipping will be through USPS or UPS
Order processing time
Orders are processed 2-3 business days after the order is placed. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery address
Please note that we are only able to modify a shipping address if it has not left our warehouse. If an address is incorrect and gets shipped out, we will have to wait until it has been delivered to begin the reshipment.
If the order is accepted at the incorrect address, we have to file a lost package claim with our shipping insurance and receive a refund before sending the replacement order. This process can take up to 2 weeks.
If the order is mailed back to us, you as the customer must pay the shipping for the replacement order. We will send the payment request via email and we will not send out the replacement order until it is paid. If you do not wish to have the product resent, we will issue a refund minus the cost of the first shipping label.
International orders
Sorry, no international orders as of right now.
Tracking your order
Once your order has been shipped, you will get confirmation and tracking details. You will be able to track your package directly on the carrier’s website. Once the order has been picked up by the carrier, it is the carrier’s responsibility to deliver the package undamaged. If your parcel is damaged, please file a claim with the carrier that delivered it.
Return/Refund Policy
PreeJs is a fun, pleasure-filled vibe. We want you to experience something great with our product. However, sometimes it’s just not the fit you were looking for. That’s ok. Let’s get it fixed.
Return Window:We accept returns within 15 days of delivery for unused products. You’ll need your order number or proof of purchase.
Refunds:Eligible items returned within 15 days will be refunded to your original form of payment.
Shipping Costs:Return shipping is on the customer unless your item arrived damaged or incorrect.
Exchanges:We offer one-time exchanges within 15 days for a different flavor or scent of the same product (if unopened). We’ll cover outbound shipping on the exchange.
Final Sale Items:Some items (like bundles or limited editions) may be marked final sale and are not eligible for return. We also do not accept returns past 15 days.
Damaged, defective & incorrect item returns
If an order is damaged, defective, or incorrect, please take a picture of the package and items you received (it will help us to determine the issue) and send us an email to help@preejs.com with the following information:
• Order number.
• Pictures showing item and packaging.
• Description of the problem.
Your message will be addressed within 1-3 business days Monday-Friday. We want to help and will try to resolve the issue the best we can in relation to the circumstance given.
Please note that all orders are well documented prior to shipping to avoid fraudulent charges.
Refusals
If for some reason a package was refused at the time of delivery or wrong address details were given (suite/apartment number or any other information that would be needed to complete the delivery), we will reach out to the email provided with your order for any updated shipping details in order to ship out a replacement order. If we do not receive a response back, we will issue a refund minus a return shipping fee.
Please advise that we are not responsible for any missing or lost packages that are in transit back to us. We will only issue refunds for packages that we receive back.
Lost packages / Not delivered packages
In the case your order is lost in transit or says delivered but was not, we’ll file an insurance claim to receive a refund as the carrier carries the responsibility for the package. Once we receive the refund, we will send you a replacement order ASAP. Please advise that we only offer one (1) replacement order for any lost package. Orders under $100 are the only ones that will be accepted for insurance claims. No refunds are provided in these instances.
Something to note: Once an order is confirmed, we CANNOT cancel it.
Need Help?
Still have questions? Email us at help@preejs.com